Pencil Spaces

Learn how to access live support when you need it in Pencil.

How to access 24/7 Live Chat support

Troubleshooting "no device detected" issue

Troubleshooting "no camera input" issue

Troubleshooting your mic when no sound is detected

Troubleshooting screen sharing issue on Mac

How can I fix a weak network connection?

Debug why your Virtual Background may be disabled on your machine

Which browsers / devices support Virtual Background?

Imran Ahmed

Cherrie Mae

Pencil Support

Troubleshooting

How do I hard refresh Pencil Spaces?

Learn how to respond when you receive the "err_ssl_version_or_cipher_mismatch" error when trying to access Pencil Spaces!

How To Fix SSL Errors In Your Browser When Accessing Pencil Spaces

What can I do if my device is slow or laggy?

Learn how to troubleshoot issues when Spaces is slowing down or isn't working properly.

How can I use Spaces if my internet connection is weak?

⛑ Performance & System Requirements

Learn how to sign in if you're experiencing trouble when receiving our emails

Trouble receiving emails from Pencil Spaces?

📥 Sign up & Invite

Follow these steps when apps on the whiteboard are not loading as anticipated

Troubleshooting issues with apps loading in Pencil Spaces

What to do if your URL can't be loaded in an iFrame

Troubleshooting iFrame loading issues

Follow these steps to troubleshoot issues with collaborative apps loading in Pencil Spaces

Troubleshooting issues with using collaborative apps in Pencil Spaces

Follow these steps when a web viewer is not loading or working as intended

Troubleshooting issues with the Web Viewer

Understand what to do if a document does not load for you on Pencil Spaces, or if you see an error

Troubleshooting Google Documents not loading correctly in your Space

Learn more about the fastest way to import files directly from Google Drive into Pencil Spaces.

How To Use The Google Drive Integration

What should I do if my Web Viewer isn't loading correctly?

Who Can Import Apps Into A Space?

Learn how to create a poll in Pencil Space.

How To Create A Poll In Pencil Spaces

Learn how to use the Web Viewer to work collaboratively in Microsoft OneDrive

How To Work Collaboratively On OneDrive Files In Pencil Spaces

Learn how to use the two time-based productivity apps in Spaces.

How To Use The Stopwatch And Timer

Learn how to use the OneDrive integration in Pencil

How To Import Files From OneDrive Directly Into Pencil Spaces

Learn how to use polls in Pencil Spaces, taken directly from your App Library!

How to Create Polls in Pencil Spaces

Learn how to pull equations, diagrams and more from an extensive list of Math and Physics manipulatives from your Resource Library!

How to use your Resource Library

Learn how to share PowerPoint Presentations using the App Drawer in Pencil Spaces

How to share PowerPoint Presentations on Pencil Spaces?

📱Apps & Web Viewers

Find answers and get help from Intercom Support and Community Experts

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