Pencil Spaces

Learn how to access live support when you need it in Pencil.

How to access 24/7 Live Chat support

Troubleshooting your mic when no sound is detected

How can I fix a weak network connection?

Imran Ahmed

Bill Joseph Gelayo

Leo Anthony Calida

Troubleshooting

Learn how to get started with video calling on Pencil Spaces - Accepting permissions, turning on your video and audio, and troubleshooting.

How to set up your Camera and Microphone on Pencil Spaces?

Learn how to troubleshoot your camera or microphone when no input feed is detected.

Troubleshooting no input from camera or microphone

Troubleshooting camera issues

Troubleshoot common issues with your microphone and speaker!

Troubleshooting microphone & speaker permissions

Experiencing trouble joining a call? Do this if your device settings aren't popping up when you try to join.

What to do if you can't join a call in Pencil Spaces

Learn what to do when something goes wrong when you are trying to screen share.

What to do when your screen share fails

If you use a computer that runs on macOS and your microphone isn't working in Spaces, make sure that you follow these steps

Enabling Microphone permissions in your System Preferences (macOS)

Troubleshoot screen sharing not working and learn how to configure screen sharing permissions on macOS

Troubleshooting Screen Sharing

Find out which browsers support pop-out video

Browsers compatible with pop-out video

Learn how to troubleshoot when your camera or microphone isn’t detected.

Troubleshooting camera or microphone not found

Gelo Fuentes

🎥 Video Calling

Learn about our recommended system requirements to have the best possible experience using Pencil Spaces

Recommended System Requirements for Pencil Spaces

Having issues in Pencil Spaces? Is your operating system supported?

Minimum Operating System Requirements

How do I hard refresh Pencil Spaces?

Learn how to respond when you receive the "err_ssl_version_or_cipher_mismatch" error when trying to access Pencil Spaces!

How To Fix SSL Errors In Your Browser When Accessing Pencil Spaces

What can I do if my device is slow or laggy?

Learn how to troubleshoot issues when Spaces is slowing down or isn't working properly.

How can I use Spaces if my internet connection is weak?

⛑ Performance & System Requirements

Learn how to sign in if you're experiencing trouble when receiving our emails

Trouble receiving emails from Pencil Spaces?

📥 Sign up & Invite

Follow these steps when apps on the whiteboard are not loading as anticipated

Troubleshooting issues with apps loading in Pencil Spaces

What to do if your URL can't be loaded in an iFrame

Troubleshooting iFrame loading issues

Follow these steps to troubleshoot issues with collaborative apps loading in Pencil Spaces

Troubleshooting issues with using collaborative apps in Pencil Spaces

Follow these steps when a web viewer is not loading or working as intended

Troubleshooting issues with the Web Viewer

Understand what to do if a document does not load for you on Pencil Spaces, or if you see an error

Troubleshooting Google Documents not loading correctly in your Space

Learn more about the fastest way to import files directly from Google Drive into Pencil Spaces.

How To Use The Google Drive Integration

What should I do if my Web Viewer isn't loading correctly?

Who Can Import Apps Into A Space?

Learn how to create a poll in Pencil Space.

How To Create A Poll In Pencil Spaces

Learn how to use the Web Viewer to work collaboratively in Microsoft OneDrive

How To Work Collaboratively On OneDrive Files In Pencil Spaces

Learn how to use the two time-based productivity apps in Spaces.

How To Use The Stopwatch And Timer

Learn how to use the OneDrive integration in Pencil

How To Import Files From OneDrive Directly Into Pencil Spaces

Learn how to use polls in Pencil Spaces, taken directly from your App Library!

How to Create Polls in Pencil Spaces

Learn how to pull equations, diagrams and more from an extensive list of Math and Physics manipulatives from your Resource Library!

How to use your Resource Library

Learn how to share PowerPoint Presentations using the App Drawer in Pencil Spaces

How to share PowerPoint Presentations on Pencil Spaces?

📱Apps & Web Viewers

Find answers and get help from Intercom Support and Community Experts

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