Close and re-open the web viewer
Once the web viewer is on the whiteboard, click the "X" at the top right corner of the window.
Then, re-open the web viewer by clicking the "Insert Web Viewer" button on the left side of your screen, or by opening "apps" and selecting "Web Viewer" from the list of options.
What happens if I logged into an account?
Please note closing the web viewer will automatically sign you out of all accounts (Ex. Your Google account if you chose to log in), and that the login info will not be saved for the future. This means that you will need to log back into your accounts once you re-open the web viewer. Learn more about the web viewer in this article.
Refresh the app
Once the app is open, click the 3 dots at the top right corner of the web viewer window, then click "Refresh app".
Reload the page
If the above two steps have not resolved the issue, try reloading the page by clicking "CTRL/Cmd+R" on your keyboard, or clicking the refresh button next to the Space link. If you are using the Desktop Application, close and reopen Pencil Spaces.
If you would like to learn how to do a hard refresh in Pencil Spaces, please read the following article: How to Perform a Hard Refresh in Pencil Spaces.
Once you reload your page, re-open the web viewer.
Have Questions? Need Support?
If the steps mentioned above don't help you use the Web Viewer, please reach out to our team as soon as possible for additional assistance. Either:
Click on the "Messenger" icon at the bottom right corner of this page, and follow the onscreen instructions.
Click the "?" Button at the top right corner of your screen in an active Pencil Space on a computer to start a conversation with our team.
If it's easier, you can also email us directly at [email protected].