If you're not receiving emails from Pencil Spaces, follow the steps below to ensure emails are being delivered to your inbox.
Verify Your Email Address
Make sure you're checking the same email address that you used to sign up for Pencil Spaces.
Common issues include:
Typographical errors during sign-up
Using a different email account than intended
Confusing personal and work email addresses
If you accidentally registered with the wrong email address, you may need to create a new account using the correct one.
Check Your Spam and Other Email Folders
Email providers may automatically filter Pencil Spaces emails into folders other than your primary inbox.
Outlook
Check the following folders:
Junk Email
Other
Gmail
Check the following folders:
Spam
Promotions
Social
Mark Pencil Spaces Emails as Safe
If you find a Pencil Spaces email in your Spam or Junk folder, mark it as safe to ensure future emails are delivered correctly.
Outlook
Open the email and click "It's not Junk".
Gmail
Open the email and click "Report not spam".
