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From time to time, you may need to "hard refresh" Pencil Spaces on your device to get the latest version of Pencil Spaces. Hard refreshing should resolve most issues that you might be experiencing while using the product. 

To hard refresh, follow the instructions based on your browser below:

<a href="#h_d55a177904">Google Chrome</a>

<a href="" rel="nofollow noopener noreferrer" target="_blank">Microsoft Edge</a>

- <a href="#h_d55a177904">Google Chrome</a>
- <a href="" rel="nofollow noopener noreferrer" target="_blank">Microsoft Edge</a>
- <a href="#h_052d58f12f">Firefox</a>
- <a href="#h_d32b7c5a5d">Safari (Mac)</a>

Press <code>Ctrl</code> and click the Reload button on the navigation toolbar.

Or, press <code>Ctrl</code> + <code>F5</code> on your keyboard

- Press <code>Ctrl</code> and click the Reload button on the navigation toolbar.
 
 
 
- Or, press <code>Ctrl</code> + <code>F5</code> on your keyboard

Press <code>Shift</code> and click the Reload button on the navigation toolbar.

Or, press <code>Cmd ⌘</code> + <code>Shift</code> + <code>R</code> on your keyboard

- Press <code>Shift</code> and click the Reload button on the navigation toolbar. 
 
 
- Or, press <code>Cmd ⌘</code> + <code>Shift</code> + <code>R</code> on your keyboard

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Please follow the same instructions for Google Chrome above.

Press <code>Ctrl</code> + <code>Shift</code> + <code>R</code>

Or, press <code>Ctrl</code> + <code>F5</code>

- Press <code>Ctrl</code> + <code>Shift</code> + <code>R</code>
 
- Or, press <code>Ctrl</code> + <code>F5</code>

Or, press <code>Shift</code> and click the Reload button on the navigation toolbar ​

Press <code>Cmd ⌘</code> + <code>Shift</code> + <code>R</code>

- Or, press <code>Shift</code> and click the Reload button on the navigation toolbar ​
- Press <code>Cmd ⌘</code> + <code>Shift</code> + <code>R</code>

Press <code>Option ⌥</code> + <code>Cmd ⌘</code> + <code>E</code> on your Mac's keyboard

If your issue is still not resolved after hard refreshing, please contact our 24/7 <a href="https://pencilspaces.com/support" rel="nofollow noopener noreferrer" target="_blank">Pencil Spaces Support</a> team

Google Chrome

Windows or Linux

Mac

Microsoft Edge

Firefox

Windows or Linux

Mac

Safari

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