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How to use the AI Coach

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Written by Pencil Support
Updated yesterday

AI Coach automatically generates smart insights from your cloud recordings to help hosts review sessions faster with summaries, key moments, and teaching insights.

Note:

This feature is available on the Advanced plan. Contact support to learn more.

How to Enable AI Coach

  1. Click the three-dot menu and open Settings

  2. Go to AI Assist

  3. Toggle on AI Coaching Insights


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  4. Click Update to save

Once enabled, AI Coach will generate insights for all future cloud recordings.
If you turn it off later, previously generated insights will remain visible.


Where to Access AI Coach Insights

You can view insights from:

  • Analytics β†’ Recordings β†’ Insights

  • Inside a Space β†’ Analytics β†’ Session β†’ Playback β†’ Insights

  • Space Manager β†’ View Analytics β†’ Session

  • Recording share link (standalone recording page)


How AI Coach Insights Are Generated

For insights to appear, all of the following must be true:

  • The recording is complete

  • A transcript with speaker names exists

  • AI processing successfully completes

Processing Time

After a 1-hour session ends:

  • Transcription: ~25 minutes

  • AI analysis: ~2–5 minutes

  • This means, AI Insights appear about 30 minutes after the session ends

Who Can View AI Coach Insights

  • Admins and hosts only

  • Participants cannot view insights

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