Tip: Not sure which plan fits? Compare options on our pricing page or send us a message
Create an account (if you haven’t already). Go to my.pencilapp.com and sign up.
Open Settings. From Spaces Manager, click the … (top-left) → Settings.
Go to Billing & Payment (sometimes shown as Plans & Billing).
Choose your plan. Click Upgrade on the plan you want.
Follow the on-screen steps to complete your purchase.
Finish setup. Name your institution (you can change it later) and click Done.
🎉 You're all set!
Troubleshooting
I don't see Billing & Payment: You may not have the right permissions to access this page. Please contact Support and we'd be glad to assist you.
I don't see available plans, I just see "custom plan": Please contact Support and we'd be glad to assist you.
Payment failed: Try another card, then contact your bank to allow the charge.
Still stuck? Reach out to Support with, if relevant, the email on the billing account.
FAQs
Can I apply a promo code during upgrade?: Yes, on the Upgrade screen, click Apply coupon and enter your code. Learn More
Where can I view my current plan and usage?: Go to Settings → Plans & Billing → Current Plan to see plan details and usage. Learn More
How is usage calculated on usage-based plans? Usage accrues only when two or more participants are in a Space (participant-minutes). Learn More
Can I switch plans mid-cycle? Yes. Changes are prorated automatically (you’ll only pay for the difference).
Next steps (recommended)
Invite your teachers and students to your institution. - View our guide here
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