Pencil Spaces

Cloud Recording lets you record and save your sessions directly to the cloud — no need to store large files on your device. Recordings are securely stored and easily accessible in your Recordings dashboard, where you can view, share, or manage them anytime.

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There are two types of Cloud Recording in Pencil Spaces:

Hosts can start and stop recording during a call. This gives you full control over what parts of a session you want to capture. <a href="https://How%20to%20start%20and%20stop%20a%20manual%20cloud%20recording" rel="nofollow noopener noreferrer" target="_blank">Learn more</a>

Every call in the Space is recorded automatically. Stopping or pausing the recording inside the Space is disabled to ensure all sessions are fully captured. <a href="https://helpdesk.pencilspaces.com/en/articles/12641384-how-to-enable-automatic-cloud-recording">Learn more</a>

 Compared to local recordings, Cloud Recording offers key advantages:

Automatic saving: Recordings are safely stored online without taking up device space.

Shared access: The hosts in the Space can view the recordings seamlessly.

Easy management: Recordings are organized and accessible from the Analytics Dashboard and Recording Dashboard

Flexible settings: Admins can manage permissions for recording, downloading, and deleting.

1. Automatic saving: Recordings are safely stored online without taking up device space.
2. Shared access: The hosts in the Space can view the recordings seamlessly.
3. Easy management: Recordings are organized and accessible from the Analytics Dashboard and Recording Dashboard
4. Flexible settings: Admins can manage permissions for recording, downloading, and deleting.

You can start a Cloud Recording manually during a call or set it to start automatically when a session begins. To learn how, check out these related guides:

<a href="https://helpdesk.pencilspaces.com/en/articles/12649338-how-to-start-and-stop-a-manual-cloud-recording">How to start and stop a manual cloud recording</a>

<a href="https://helpdesk.pencilspaces.com/en/articles/12641384-how-to-enable-automatic-cloud-recording">How to enable always-on cloud recording</a>

<a href="https://helpdesk.pencilspaces.com/en/articles/12649445-how-to-access-and-manage-recordings-in-the-dashboard">How to access and manage recordings in the dashboard</a>

- <a href="https://helpdesk.pencilspaces.com/en/articles/12649338-how-to-start-and-stop-a-manual-cloud-recording">How to start and stop a manual cloud recording</a>
- <a href="https://helpdesk.pencilspaces.com/en/articles/12641384-how-to-enable-automatic-cloud-recording">How to enable always-on cloud recording</a>
- <a href="https://helpdesk.pencilspaces.com/en/articles/12649445-how-to-access-and-manage-recordings-in-the-dashboard">How to access and manage recordings in the dashboard</a>

Learn what Cloud Recording is and how it helps you capture, store, and access your sessions

What is a cloud recording?

Find answers and get help from Intercom Support and Community Experts

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What is a cloud recording?

Types of Cloud Recording

Manual Cloud Recording

Always-On Cloud Recording

Advantages of Cloud Recording

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