Please ensure you've received the appropriate permissions to automatically record calls, based on the laws and regulations that apply to your institution.
You can choose to record all calls made in Spaces associated with your institution. This includes breakout rooms, even if you're not in the call.
To get started, go to Settings > Permissions > Recording > Always-On-Recording
After clicking update, try to create a new Space and start a call. Cloud recording should start recording automatically.
For Spaces with recent calls, auto-recording may take up-to 3 hours to fully activate for Spaces. Always-on-recording will work correctly for any newly created Spaces in your institution.
Related articles