Note: This only applies if you use email and password sign-in with Pencil Spaces. If you sign-in with SSO (e.g., via Google), you will need to either reset your Google password, or sign-in via Magic Code.
You can follow the steps below reset your password:
Go to my.pencilapp.com and select “Continue with Email”
Enter your Email address and click on “Continue”
When prompted for a password, click “Reset password” placed below the ‘Continue’ button.
Note: If you do not see a screen titled "Enter your password", you have either not previously signed-up, or you have used an SSO-based login option in the password.
Type-in the 6-digit reset code that was sent to your email. Please make sure to check your spam folder along with your inbox.
You will now be redirected to a page where you can set-up a new password for your account. Enter the new password and click "Confirm".
Now, go back to my.pencilapp.com and enter your email address with your new password to sign in.
Need more support?
Please contact our 24/7 Pencil Spaces Support team.