If you have a camera issue in a meeting, here's how you can fix it:
Allow the browser to access your camera
Ensure your browser has the necessary permissions to access your Camera.
Below, you'll find detailed steps for checking and adjusting permissions for each major browser:
Google Chrome
If you see "Camera permissions not granted" when you try to join a call in Pencil Spaces, it is because Pencil Spaces does not have permission to use your camera or microphone in the browser you use.
This can be solved in two easy steps:
To fix this, click the Tune icon next to the URL. When you hover over it, you'll see "View Site Information." Here, you can see that camera and microphone permissions are turned off. Turn them on to see the blue indicator before closing the menu.
Next, refresh the page by clicking the "Reload" button at the top, or press CTRL/Command + Shift + R on your keyboard.
Microsoft Edge
To fix this, click the Lock icon next to the URL. When you hover over it, you'll see "View Site Information." Here, you can see that camera and microphone permissions are blocked.
Click the drop-down box next to "Camera" and "Microphone" and click "Allow".
Next, refresh the page by clicking the "Refresh" button at the top, or press CTRL/Command + Shift + R on your keyboard.
Mozilla Firefox
At the top of your browser, where the Pencil Spaces link is located, you may be able to see several icons to the left of the link. Click these icons to expand “Permission for my.pencilapp.com”
Next to "Use this microphone" and "Use the camera" click the X next to the box that says "Blocked" or "Blocked temporarily." Your permissions should look like this afterward.
Now, try to rejoin the call. You will be asked to grant permissions again. Click "Remember for all cameras and microphone" and "Allow".
Safari
If you get one of the following errors when you try to turn on your video or microphone, it means Pencil Spaces does not have permission to use your camera or microphone in Safari.
If this is your first time opening Pencil Spaces in Safari, you may see this notification repeatedly until you click "Allow". However, if you clicked "Never for this site," you can follow the instructions below.
Click on Safari > Preferences > Websites
Click on Camera, and look for my.pencilapp.com and click "Deny" or "Ask". Change this option to "Allow" in the dropdown menu.
Now, return to Pencil Spaces and refresh the page. You should be able to Start or Join a call by clicking on the green button at the top right.
Mobile Devices
To enable permissions on Mobile devices, follow these 3 easy steps:
Click the "Lock" icon next to the URL. Then click on "Permissions". Here, you can see that camera and microphone permissions are turned off.
Flip the switches here to Enable the Camera and microphone permissions. Once activated, a blue indicator should appear. After confirming the settings, close the menu by clicking the "X" button.
Lastly, reload the page. If your permissions are correctly enabled, your video will load successfully. Below, you can select your speaker, microphone, and webcam for the video call to adjust your input and output devices. Once everything is configured to your preference, then click the green "Start/Join Call" button.
Troubleshoot no camera detected
If you notice the following error message (or something similar) while trying to start your call, it means we're having difficulties starting your camera or your microphone.
To address this issue, please follow this guide.
No camera device is available
If your camera or microphone isn’t detected, please follow this guide.
Verify your Camera is working
Check to see if your camera is working.
If your permissions are correctly enabled, your video will load successfully. Below, you can select your speaker, microphone, and webcam for the video call to adjust your input and output devices.
Test your camera, microphone, and speaker or to change your input/output devices. Once everything is set up to your liking, click on "Start Call" and your video call should run smoothly!
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