If your camera or microphone isn’t detected, please follow these steps:
Close Other Applications
Ensure no other video calling/conferencing applications are using the camera or microphone simultaneously.
Reconnect External Devices
If you're using an external webcam or microphone, unplug it and plug it back in.
Update Your Browser
Verify that your browser is up-to-date.
If using Google Chrome or any other compatible browsers, ensure that your
browser is updated to the latest version.
Restart your browser after updating.
Update Your System
Make sure your operating system is up-to-date.
Restart your computer after applying the following updates
For Mac users, follow these steps: [Click here].
For Windows users, follow these steps: [Click here].
Test on Other Platforms
Check to see if your camera or microphone works on other platforms like Google Meet.
Visit the following testing website to verify your camera's functionality; Click Here to Test.
Note: If your camera or microphone doesn’t work on this website, the issue might be due to software or hardware errors unrelated to Pencil Spaces. In that case:Try joining Pencil Spaces from another computer.
Alternatively, select a different microphone or camera.
Restart Your Device
If none of the above steps resolve the issue, try restarting your device. A simple restart can often fix temporary problems.
Need additional support?
If you have any other queries or need assistance, please get in touch with our 24/7 Pencil Spaces Support team