Once the app is open on the whiteboard, click the "X" at the top right corner, and then re-open the app by finding the option in the apps list.

Once the app is open, click the 3 dots at the top right corner of the app window, then click "Refresh App".

If the above two steps have not resolved the issue, try reloading the page by clicking "CTRL/Cmd+R" on your keyboard, or clicking the refresh button next to the Space link. If you are using the Desktop Application, close and reopen Pencil Spaces.
If you would like to learn how to do a hard refresh in Pencil Spaces, please read the following article: How to Perform a Hard Refresh in Pencil Spaces.

Once you reload your page, re-open the app as usual.

If you have followed the steps above and your issue still has not been resolved, contact chat support by clicking the "Help" button at the top right corner of your Space.

Then, click "Send us a message" and describe what you are experiencing to our team. We offer 24/7 chat support and will always get back to you within 5 minutes.

We hope this article was helpful! If you have any other concerns, feel free to email us at [email protected].