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What to do if you can't join a call in Pencil Spaces
What to do if you can't join a call in Pencil Spaces

Experiencing trouble joining a call? Do this if your device settings aren't popping up when you try to join.

Marissa Agno avatar
Written by Marissa Agno
Updated over a year ago

When you join a Space, you have the option to start a call if you are a host. If you are a participant, you can join the call once the host has started it.

When you try to start or join a call, you should see the device settings pop up.

If you are experiencing an issue where this panel is simply not showing, then you should follow the steps below:

  1. Refresh your Page by clicking CTRL/Cmd + Shift + R Then, try joining the call again. If nothing changes, go to the next step.
    If you would like to learn more about how to do a hard refresh, please read the following article: How to Perform a Hard Refresh in Pencil Spaces.

  2. Restart your Browser. For the best performance, make sure that you are using Google Chrome. Then, try rejoining the call.

  3. If the call still does not start, try to restart your device.

We hope that this article was helpful. If you are still experiencing trouble joining a call, please reach out to our 24/7 support team by clicking the "Help" button at the top right corner of a Space.
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