1a. Google Chrome

1b. Safari

1c. Mozilla Firefox

1d. Microsoft Edge

Make sure to configure these permissions in the Pencil Spaces tab.

If you see "Microphone permissions not granted" when you try to join a call in Pencil Spaces, it is because Pencil Spaces does not have permission to use your camera or microphone in the browser you use. This can be solved in two easy steps.

1) To fix this, click on the Lock icon next to the URL in your browser, as shown above. When you move your mouse over it, you will see some text that says "View Site Information".

2) Here, you can see that camera and microphone permissions are turned off. Turn them on to see the blue indicator before closing the menu.

3) Then, REFRESH the page. You might see this at the top of your page where you can click the "Reload" button. If it does not appear for you, simply click CTRL/Command + Shift + R on your keyboard.

If your camera and microphone are still not working, follow the instructions below:

1) At the top right corner of your browser, click the 3 dots and then navigate to "Settings".

2) Then, navigate to "Security and Privacy" > "Site Settings".

3) Once you enter site settings, click "Camera" or "Microphone".

4) Where it says "Default behaviour" select "Sites can use your camera/microphone" at the top.

5) Make sure that you do the same for your "Microphone" permissions.

6) Once you have enabled video permissions in your Chrome default settings, go back to Pencil Spaces and reload your page again by clicking "CTRL/Command + Shift + R".

7) Then, double-check permissions for my.pencilapp.com by clicking the "Lock" icon again to make sure that both your camera and microphone are enabled, as shown below:

8) Reload the page again, and test to see if your permissions are now enabled. If you would like to learn more about how to do a hard refresh, please read the following article: How to Perform a Hard Refresh in Pencil Spaces.

If you receive either of the following errors when you try to turn on your video or microphone, it is because Pencil Spaces does not have permission to use your camera or microphone in Safari.

If it is your first time opening Pencil Spaces in Safari, you may receive this notification continuously until you click "Allow". However, if you clicked "Never for this site" you may follow the instructions below:

1) Click Safari > Preferences > Websites

2) Click Camara and look for my.pencilapp.com and click "Deny" or "Ask". Change this option to "Allow" in the dropdown menu. Then, repeat the process for the Microphone.

3) Then, return to Pencil Spaces and refresh the page. Start or join a call by clicking the green button at the top right.

You may now adjust your video calling preferences and Start or Join the call as usual.

If you tried starting a call in Pencil Spaces, but your microphone permissions are not granted, you will need to follow the steps below.

At the top of your browser where the Pencil Spaces link is located, you may be able to see several icons to the left of the link.

Click these icons to expand "Permissions for my.pencilapp.com"

Next to "Use this microphone" and "Use the camera" click the X next to the box that says "Blocked" or "Blocked temporarily". Your permissions should look like this afterwards.

Then, try to rejoin the call. You will be asked to grant permission again. Click "remember this decision" and "Allow".
​

If you tried starting a call in Pencil Spaces, but your microphone permissions are not granted, you will need to follow the steps below.

1) Click the "Lock" icon next to the Pencil Spaces URL in your browser. When you hover over it, it should say "View site information".

Clicking on it will reveal the following settings:

2) Click the drop-down box next to "Camera" and "Microphone", and click "Allow".

It should look something like this:

3) Once your permissions are configured, close this settings panel and refresh your page by clicking CTRL/Cmd + R.

4) Then, you can start or join a call as usual. Repeat the steps in this section to check if everything is working as intended.

Click the green Start/Join call button at the top right corner of your screen.

If your permissions are enabled correctly, your video will load and the "Audio/video settings" pop-up will appear. Here, you can choose your webcam, microphone, and speaker for the video call.
​

Click "Adjust video and audio" to test your camera, microphone, and speaker or to change your input/output devices. Once everything is set up to your liking, click "Done".

Then, click "Done" and then click the green "Start Call" button.

Then, click the green "Start/Join Call" button and your video call should run smoothly!

if you get the following error message, Pencil Spaces is not detecting your microphone:

To counter this issue, try refreshing your page. If you are using a headset, or any other attachable device as your microphone, try unplugging it and plugging it back into your device.

If you are on a Mac and are still having trouble connecting your microphone, you may need to enable these permissions in your device's system preferences. To learn more about how this can be accomplished, please read the following article: Enabling Microphone permissions in your System Preferences (macOS).

If you cannot set up your microphone in Pencil Spaces, you can visit the following website to test if your microphone is working: WebRTC.

Pencil Spaces should now be able to detect your microphone.

In order to join a video call in Pencil Spaces, your device needs to have a microphone and a speaker. If you have an external microphone and a speaker, make sure that it is properly connected.

If you are still experiencing issues sharing your screen, please reach out to our team so that we can help out as quickly as possible. Either: