Troubleshooting

Enabling screen sharing on MacOS

Need more help?
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If you are on a macOS, you may have received an error message to "Grant screenshare access" when attempting to screen share.
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To grant access, scroll below or click: Enabling screen sharing in macOS System Preferences

If you are using a Windows device, or if you have already checked that permissions are enabled in macOS system preferences, this could have occurred if you selected your screen share, and you clicked "Cancel" instead of "Share".
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First, open System Preferences on your Mac by clicking the System Preferences icon (either in your dock or in launchpad)
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Click on "Security and Privacy" in your System Preferences.
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Click "Privacy" at the top right.
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Then, using the scrollable menu on the left side, navigate to the "Screen Recording" Permission.
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Click the "Lock" icon (in the image above at the bottom left corner) to make changes. Enter your macOS password and, once unlocked, click the checkbox next to the browser you are using. In this example, I am using Google Chrome.
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Make sure that you see the checkmark for the selected browser as shown above. If this permission was already enabled, try disabling it, and re-enabling the permission again.
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Follow the onscreen instructions to quit and re-open your browser so that your changes are updated.
​Note: If you're already on a call in Spaces, your call will end if you choose to quit and re-open the browser.
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​Note: If you click "Later" you will need to fully restart your browser by holding Cmd + Q when using your browser. You can also restart your computer as well.

Re-open https://my.pencilapp.com/spaces and re-join your call. Try to share your screen as shown in this article: Screen Sharing in Pencil Spaces.
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You should find that you can now share your screen as normal!