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How to enable safeguarding alerts?

Written by Imran Ahmed

With AI Safeguarding Alerts, Pencil Spaces can automatically detect potential safeguarding concerns in session conversations, including both spoken content and chat messages.

Steps to Enable Safeguarding Alerts

  1. Click Settings on the left side of Home and choose Settings.


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  2. Select AI Assist.


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  3. Toggle on Safeguarding Alerts.


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  4. Click Update to save your changes.

How does AI Safeguarding work?

AI Safeguarding runs automatically in the background after a recorded session ends. It analyzes both the spoken conversation and chat messages from the session to identify potential safeguarding concerns.

The AI considers the context of each message or spoken statement, including the sender, their role, timestamp, and conversation type. Chat analysis includes both messages sent to everyone in the Space and private DMs.

Safeguarding can identify potential concerns from:

  • Spoken conversations captured in the session recording

  • Chat messages sent to everyone in the Space

  • Direct messages (DMs) between participants

  • Other safeguarding signals, such as detected inappropriate content or manually raised safeguarding flags

Normal conversations that don't contain safeguarding concerns should not be flagged.

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