Skip to main content

Troubleshooting "no device detected" issue

P
Written by Pencil Support

Quick troubleshooting tips:

  1. If you're using an external camera or mic, try unplugging and reconnecting them.


  2. Ensure that your camera and mic are enabled in System Settings.


If the issues persist, try the following advanced steps:

  1. Close Other Applications

    • Ensure no other video calling/conferencing applications are using the camera or microphone simultaneously.

  2. Update Your Browser

    • Verify that your browser is up-to-date.

  3. Update Your System: Make sure your operating system is up-to-date.

  4. Test on Other Platforms

    • Check to see if your camera or microphone works on other platforms like Google Meet.

Did this answer your question?