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Troubleshooting "no device detected" issue

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Written by Pencil Support
Updated this week

Quick troubleshooting tips:

  1. If you're using an external camera or mic, try unplugging and reconnecting them.


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  2. Ensure that your camera and mic are enabled in System Settings.


If the issues persist, try the following advanced steps:

  1. Close Other Applications

    • Ensure no other video calling/conferencing applications are using the camera or microphone simultaneously.
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  2. Update Your Browser

    • Verify that your browser is up-to-date.
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  3. Update Your System: Make sure your operating system is up-to-date.

  4. Test on Other Platforms

    • Check to see if your camera or microphone works on other platforms like Google Meet.

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