# Pencil Spaces Help Center

> Help center for Pencil Spaces

## Getting Started

- [Guide for institution admins](https://helpdesk.pencilspaces.com/en/articles/13682416-guide-for-institution-admins.md)
- [Guide for tutors](https://helpdesk.pencilspaces.com/en/articles/13161182-guide-for-tutors.md)
- [Guide for parents and students](https://helpdesk.pencilspaces.com/en/articles/13161201-guide-for-parents-and-students.md)
- [Guide for IT administrators](https://helpdesk.pencilspaces.com/en/articles/13046154-guide-for-it-administrators.md)
- [Guide for school administrators](https://helpdesk.pencilspaces.com/en/articles/13161208-guide-for-school-administrators.md)

## 👥 Account and Institution Management

- [How do I sign up?](https://helpdesk.pencilspaces.com/en/articles/5746979-how-do-i-sign-up.md)
- [How do I sign in with Google?](https://helpdesk.pencilspaces.com/en/articles/6345936-how-do-i-sign-in-with-google.md)
- [How do sign in with email?](https://helpdesk.pencilspaces.com/en/articles/12163332-how-do-sign-in-with-email.md)
- [How do I sign in with magic code?](https://helpdesk.pencilspaces.com/en/articles/6346332-how-do-i-sign-in-with-magic-code.md)
- [How do I sign in with Clever or Classlink?](https://helpdesk.pencilspaces.com/en/articles/8831019-how-do-i-sign-in-with-clever-or-classlink.md)
- [How do I sign in with Microsoft?](https://helpdesk.pencilspaces.com/en/articles/12163891-how-do-i-sign-in-with-microsoft.md)
- [How do I sign in with Facebook?](https://helpdesk.pencilspaces.com/en/articles/6346247-how-do-i-sign-in-with-facebook.md)
- [How do I sign out?](https://helpdesk.pencilspaces.com/en/articles/6270905-how-do-i-sign-out.md)
- [How do I reset my password?](https://helpdesk.pencilspaces.com/en/articles/6346390-how-do-i-reset-my-password.md): Learn how to reset the password to your Pencil Spaces account.
- [How do I delete my account?](https://helpdesk.pencilspaces.com/en/articles/10374920-how-do-i-delete-my-account.md)
- [How can I join multiple institutions with the same email?](https://helpdesk.pencilspaces.com/en/articles/8932486-how-can-i-join-multiple-institutions-with-the-same-email.md)
- [How do I manage the people in my institution?](https://helpdesk.pencilspaces.com/en/articles/5746960-how-do-i-manage-the-people-in-my-institution.md)
- [How can I add people to my institution in bulk?](https://helpdesk.pencilspaces.com/en/articles/8729639-how-can-i-add-people-to-my-institution-in-bulk.md)
- [How do I configure branding?](https://helpdesk.pencilspaces.com/en/articles/12218003-how-do-i-configure-branding.md)
- [How to connect Pencil Spaces to ChatGPT?](https://helpdesk.pencilspaces.com/en/articles/15349157-how-to-connect-pencil-spaces-to-chatgpt.md)
- [How to add tutors to my institution?](https://helpdesk.pencilspaces.com/en/articles/15383296-how-to-add-tutors-to-my-institution.md)
- [How do I use custom external IDs?](https://helpdesk.pencilspaces.com/en/articles/9745749-how-do-i-use-custom-external-ids.md)
- [How do I integrate with TutorCruncher?](https://helpdesk.pencilspaces.com/en/articles/8394871-how-do-i-integrate-with-tutorcruncher.md)
- [How do I integrate with Zapier?](https://helpdesk.pencilspaces.com/en/articles/8746107-how-do-i-integrate-with-zapier.md)
- [How do I integrate with Wise.live?](https://helpdesk.pencilspaces.com/en/articles/12164021-how-do-i-integrate-with-wise-live.md)
- [How do I integrate with Canvas \(Instructure\)?](https://helpdesk.pencilspaces.com/en/articles/12289172-how-do-i-integrate-with-canvas-instructure.md)
- [How do I integrate with Yo!Coach?](https://helpdesk.pencilspaces.com/en/articles/13619719-how-do-i-integrate-with-yo-coach.md)
- [How do I integrate with Bizstim?](https://helpdesk.pencilspaces.com/en/articles/16122922-how-do-i-integrate-with-bizstim.md)
- [How do I integrate with Teachworks?](https://helpdesk.pencilspaces.com/en/articles/16124400-how-do-i-integrate-with-teachworks.md)
- [How do I integrate with EdLink?](https://helpdesk.pencilspaces.com/en/articles/16197884-how-do-i-integrate-with-edlink.md)
- [How to integrate with Oases?](https://helpdesk.pencilspaces.com/en/articles/16543403-how-to-integrate-with-oases.md)
- [How do I view my usage and billing?](https://helpdesk.pencilspaces.com/en/articles/10435775-how-do-i-view-my-usage-and-billing.md)
- [How is my billing usage calculated?](https://helpdesk.pencilspaces.com/en/articles/12163955-how-is-my-billing-usage-calculated.md)
- [How do I manage my plan?](https://helpdesk.pencilspaces.com/en/articles/12097929-how-do-i-manage-my-plan.md)
- [How do I upgrade my plan?](https://helpdesk.pencilspaces.com/en/articles/12663883-how-do-i-upgrade-my-plan.md)
- [How do I use a promo code at checkout?](https://helpdesk.pencilspaces.com/en/articles/8162955-how-do-i-use-a-promo-code-at-checkout.md)
- [How to pay pending invoices?](https://helpdesk.pencilspaces.com/en/articles/15382150-how-to-pay-pending-invoices.md)
- [How to change my payment method?](https://helpdesk.pencilspaces.com/en/articles/15631132-how-to-change-my-payment-method.md)

## 🎨 Virtual Classroom

- [How to create a Space?](https://helpdesk.pencilspaces.com/en/articles/9445167-how-to-create-a-space.md): Learn how to create a Space for hosting online classes in Pencil Spaces.
- [How to create and manage institution templates?](https://helpdesk.pencilspaces.com/en/articles/9770711-how-to-create-and-manage-institution-templates.md)
- [How to adjust admin access to Spaces?](https://helpdesk.pencilspaces.com/en/articles/10370662-how-to-adjust-admin-access-to-spaces.md)
- [How to use keyboard shortcuts?](https://helpdesk.pencilspaces.com/en/articles/12035594-how-to-use-keyboard-shortcuts.md)
- [How to change your language?](https://helpdesk.pencilspaces.com/en/articles/6136468-how-to-change-your-language.md)
- [How to use Child Mode?](https://helpdesk.pencilspaces.com/en/articles/14171457-how-to-use-child-mode.md)
- [How do I remove myself from a Space?](https://helpdesk.pencilspaces.com/en/articles/14696506-how-do-i-remove-myself-from-a-space.md)
- [How to archive a Space?](https://helpdesk.pencilspaces.com/en/articles/15363251-how-to-archive-a-space.md)
- [How to use Observer mode?](https://helpdesk.pencilspaces.com/en/articles/15422204-how-to-use-observer-mode.md)
- [How to add, rename, and search for boards?](https://helpdesk.pencilspaces.com/en/articles/5850869-how-to-add-rename-and-search-for-boards.md)
- [How to duplicate a board?](https://helpdesk.pencilspaces.com/en/articles/8258567-how-to-duplicate-a-board.md)
- [How to create a private board for each participant?](https://helpdesk.pencilspaces.com/en/articles/14656923-how-to-create-a-private-board-for-each-participant.md)
- [How to change the board's background?](https://helpdesk.pencilspaces.com/en/articles/7300824-how-to-change-the-board-s-background.md)
- [How to change the board access?](https://helpdesk.pencilspaces.com/en/articles/6865732-how-to-change-the-board-access.md)
- [How do I download board as image?](https://helpdesk.pencilspaces.com/en/articles/9218521-how-do-i-download-board-as-image.md): Learn how to export a board in Pencil Spaces
- [How to clear or delete a board?](https://helpdesk.pencilspaces.com/en/articles/6306883-how-to-clear-or-delete-a-board.md)
- [How to move boards to another room?](https://helpdesk.pencilspaces.com/en/articles/8257562-how-to-move-boards-to-another-room.md)
- [How to copy a board to another Space?](https://helpdesk.pencilspaces.com/en/articles/12677868-how-to-copy-a-board-to-another-space.md)
- [How to move and zoom in/out?](https://helpdesk.pencilspaces.com/en/articles/5845302-how-to-move-and-zoom-in-out.md)
- [How to use the pen, highlighter, and eraser?](https://helpdesk.pencilspaces.com/en/articles/5847711-how-to-use-the-pen-highlighter-and-eraser.md)
- [How to add / edit text?](https://helpdesk.pencilspaces.com/en/articles/5849337-how-to-add-edit-text.md)
- [How to use stickies?](https://helpdesk.pencilspaces.com/en/articles/6904814-how-to-use-stickies.md)
- [How to add lines and shapes?](https://helpdesk.pencilspaces.com/en/articles/5849348-how-to-add-lines-and-shapes.md)
- [How to upload PDF files?](https://helpdesk.pencilspaces.com/en/articles/6185518-how-to-upload-pdf-files.md)
- [How to upload images and videos?](https://helpdesk.pencilspaces.com/en/articles/5850781-how-to-upload-images-and-videos.md)
- [How to add a formula?](https://helpdesk.pencilspaces.com/en/articles/5849360-how-to-add-a-formula.md)
- [How to lock / unlock items?](https://helpdesk.pencilspaces.com/en/articles/7884967-how-to-lock-unlock-items.md)
- [How do I use the laser pointer?](https://helpdesk.pencilspaces.com/en/articles/16249164-how-do-i-use-the-laser-pointer.md)
- [How to access the App Library?](https://helpdesk.pencilspaces.com/en/articles/8008264-how-to-access-the-app-library.md)
- [What is a Web Viewer, and how do I use it?](https://helpdesk.pencilspaces.com/en/articles/6621448-what-is-a-web-viewer-and-how-do-i-use-it.md)
- [How can students access my Web Viewers when I’m not around?](https://helpdesk.pencilspaces.com/en/articles/8084776-how-can-students-access-my-web-viewers-when-i-m-not-around.md)
- [How can I make apps visible only to me?](https://helpdesk.pencilspaces.com/en/articles/7959909-how-can-i-make-apps-visible-only-to-me.md)
- [How to add our built-in lesson materials?](https://helpdesk.pencilspaces.com/en/articles/8195034-how-to-add-our-built-in-lesson-materials.md)
- [How to use the poll, stopwatch, and timer app?](https://helpdesk.pencilspaces.com/en/articles/7959752-how-to-use-the-poll-stopwatch-and-timer-app.md)
- [How to use gadgets?](https://helpdesk.pencilspaces.com/en/articles/6098080-how-to-use-gadgets.md): Learn how to use our tools built for math and science, as well as our question sets!
- [How to import from OneDrive?](https://helpdesk.pencilspaces.com/en/articles/7194029-how-to-import-from-onedrive.md)
- [How to share PowerPoint Presentations?](https://helpdesk.pencilspaces.com/en/articles/9400269-how-to-share-powerpoint-presentations.md)
- [How to add Google Slides?](https://helpdesk.pencilspaces.com/en/articles/14025706-how-to-add-google-slides.md)
- [How do I use 3rd-party iFrame apps in Spaces?](https://helpdesk.pencilspaces.com/en/articles/9963541-how-do-i-use-3rd-party-iframe-apps-in-spaces.md)
- [How to use Kahoot inside Pencil Spaces?](https://helpdesk.pencilspaces.com/en/articles/12831476-how-to-use-kahoot-inside-pencil-spaces.md)
- [How to use Quizlet in Pencil Spaces?](https://helpdesk.pencilspaces.com/en/articles/13463167-how-to-use-quizlet-in-pencil-spaces.md)
- [How to use Wayground \(formerly Quizziz\) in Pencil Spaces?](https://helpdesk.pencilspaces.com/en/articles/13463010-how-to-use-wayground-formerly-quizziz-in-pencil-spaces.md)
- [How to use Wordle in Pencil Spaces?](https://helpdesk.pencilspaces.com/en/articles/13716298-how-to-use-wordle-in-pencil-spaces.md)
- [How to load Google Docs correctly?](https://helpdesk.pencilspaces.com/en/articles/6610500-how-to-load-google-docs-correctly.md)
- [How to add Google Docs?](https://helpdesk.pencilspaces.com/en/articles/16415599-how-to-add-google-docs.md)
- [How to add Google Sheets?](https://helpdesk.pencilspaces.com/en/articles/16441946-how-to-add-google-sheets.md)
- [How to start or join a call?](https://helpdesk.pencilspaces.com/en/articles/13337088-how-to-start-or-join-a-call.md)
- [How to change video layouts?](https://helpdesk.pencilspaces.com/en/articles/5653852-how-to-change-video-layouts.md)
- [How to change your camera, mic, or speakers?](https://helpdesk.pencilspaces.com/en/articles/5887554-how-to-change-your-camera-mic-or-speakers.md)
- [How to share your screen?](https://helpdesk.pencilspaces.com/en/articles/5695894-how-to-share-your-screen.md)
- [How to annotate on screen share?](https://helpdesk.pencilspaces.com/en/articles/14789245-how-to-annotate-on-screen-share.md)
- [How to enable virtual backgrounds?](https://helpdesk.pencilspaces.com/en/articles/8392624-how-to-enable-virtual-backgrounds.md)
- [How to adjust noise cancellation?](https://helpdesk.pencilspaces.com/en/articles/7888500-how-to-adjust-noise-cancellation.md)
- [How do live call alerts work?](https://helpdesk.pencilspaces.com/en/articles/9073480-how-do-live-call-alerts-work.md)
- [How to enable camera and mic permissions in Chrome \(Desktop\)?](https://helpdesk.pencilspaces.com/en/articles/13328551-how-to-enable-camera-and-mic-permissions-in-chrome-desktop.md)
- [How to enable camera and mic permissions in Edge \(Desktop\)?](https://helpdesk.pencilspaces.com/en/articles/13346208-how-to-enable-camera-and-mic-permissions-in-edge-desktop.md)
- [How to enable camera and mic permissions in Firefox \(Desktop\)?](https://helpdesk.pencilspaces.com/en/articles/13337514-how-to-enable-camera-and-mic-permissions-in-firefox-desktop.md)
- [How to enable camera and mic permissions in Safari \(Desktop\)?](https://helpdesk.pencilspaces.com/en/articles/13346214-how-to-enable-camera-and-mic-permissions-in-safari-desktop.md)
- [How to enable camera and mic permissions on the browser in iPhone & iPad?](https://helpdesk.pencilspaces.com/en/articles/13380163-how-to-enable-camera-and-mic-permissions-on-the-browser-in-iphone-ipad.md)
- [How to enable camera and mic permissions on the browser in Android?](https://helpdesk.pencilspaces.com/en/articles/13379991-how-to-enable-camera-and-mic-permissions-on-the-browser-in-android.md)
- [How to enable camera, microphone, or screen sharing access on your macOS?](https://helpdesk.pencilspaces.com/en/articles/6244824-how-to-enable-camera-microphone-or-screen-sharing-access-on-your-macos.md)
- [How to enable camera and microphone on your Android OS?](https://helpdesk.pencilspaces.com/en/articles/13917775-how-to-enable-camera-and-microphone-on-your-android-os.md)
- [How to change the speakers on Mac, iPad, or iPhone?](https://helpdesk.pencilspaces.com/en/articles/14188204-how-to-change-the-speakers-on-mac-ipad-or-iphone.md)
- [How to adjust video tiles in a one-on-one call?](https://helpdesk.pencilspaces.com/en/articles/15165417-how-to-adjust-video-tiles-in-a-one-on-one-call.md)
- [How to use the raise hand feature?](https://helpdesk.pencilspaces.com/en/articles/16761124-how-to-use-the-raise-hand-feature.md)
- [How to invite people to your Space?](https://helpdesk.pencilspaces.com/en/articles/5798813-how-to-invite-people-to-your-space.md)
- [How to lock the Space or the board?](https://helpdesk.pencilspaces.com/en/articles/8106605-how-to-lock-the-space-or-the-board.md)
- [How to use breakout rooms?](https://helpdesk.pencilspaces.com/en/articles/7992931-how-to-use-breakout-rooms.md)
- [How to use Lead?](https://helpdesk.pencilspaces.com/en/articles/5839341-how-to-use-lead.md)
- [How to use Follow?](https://helpdesk.pencilspaces.com/en/articles/12677734-how-to-use-follow.md)
- [How to delete chat messages?](https://helpdesk.pencilspaces.com/en/articles/6306991-how-to-delete-chat-messages.md)
- [How to restrict participants from sharing their screen?](https://helpdesk.pencilspaces.com/en/articles/12831300-how-to-restrict-participants-from-sharing-their-screen.md)
- [How to use Waiting Room?](https://helpdesk.pencilspaces.com/en/articles/9643497-how-to-use-waiting-room.md)
- [How can a guest user access a Space?](https://helpdesk.pencilspaces.com/en/articles/9643614-how-can-a-guest-user-access-a-space.md)
- [How to get notified when participants get distracted?](https://helpdesk.pencilspaces.com/en/articles/15028999-how-to-get-notified-when-participants-get-distracted.md)
- [How to manage participant permissions?](https://helpdesk.pencilspaces.com/en/articles/15363702-how-to-manage-participant-permissions.md)
- [How to adjust recording permissions?](https://helpdesk.pencilspaces.com/en/articles/12641424-how-to-adjust-recording-permissions.md)
- [How to access and manage recordings?](https://helpdesk.pencilspaces.com/en/articles/12649445-how-to-access-and-manage-recordings.md)
- [What is a cloud recording?](https://helpdesk.pencilspaces.com/en/articles/8371345-what-is-a-cloud-recording.md)
- [How to enable always-on cloud recording?](https://helpdesk.pencilspaces.com/en/articles/12641384-how-to-enable-always-on-cloud-recording.md)
- [How to start and stop a manual cloud recording?](https://helpdesk.pencilspaces.com/en/articles/12649338-how-to-start-and-stop-a-manual-cloud-recording.md)
- [How to record calls on my device?](https://helpdesk.pencilspaces.com/en/articles/5798744-how-to-record-calls-on-my-device.md)
- [Why do I see a recording indicator in my Space?](https://helpdesk.pencilspaces.com/en/articles/8272253-why-do-i-see-a-recording-indicator-in-my-space.md)
- [How to exclude student video from recording?](https://helpdesk.pencilspaces.com/en/articles/9665486-how-to-exclude-student-video-from-recording.md)
- [How to share a recording with your students?](https://helpdesk.pencilspaces.com/en/articles/8894464-how-to-share-a-recording-with-your-students.md)
- [How to enable and view AI Summaries?](https://helpdesk.pencilspaces.com/en/articles/9179685-how-to-enable-and-view-ai-summaries.md)
- [How to use the AI coach / insights?](https://helpdesk.pencilspaces.com/en/articles/12996565-how-to-use-the-ai-coach-insights.md)
- [Why is there no transcript available?](https://helpdesk.pencilspaces.com/en/articles/11202345-why-is-there-no-transcript-available.md)
- [How to enable nudity detection alerts?](https://helpdesk.pencilspaces.com/en/articles/15005606-how-to-enable-nudity-detection-alerts.md)
- [How to enable safeguarding alerts?](https://helpdesk.pencilspaces.com/en/articles/15960073-how-to-enable-safeguarding-alerts.md)
- [How to use the AI snippet?](https://helpdesk.pencilspaces.com/en/articles/16543197-how-to-use-the-ai-snippet.md)

## 📅 Advanced Scheduling

- [How do I use Schedule?](https://helpdesk.pencilspaces.com/en/articles/6226579-how-do-i-use-schedule.md)
- [How to cancel or delete events?](https://helpdesk.pencilspaces.com/en/articles/15505913-how-to-cancel-or-delete-events.md)
- [How to decline events?](https://helpdesk.pencilspaces.com/en/articles/15463477-how-to-decline-events.md)
- [How to add event reminders?](https://helpdesk.pencilspaces.com/en/articles/14433799-how-to-add-event-reminders.md)
- [Why can't I see my event in "Upcoming events" page?](https://helpdesk.pencilspaces.com/en/articles/11643461-why-can-t-i-see-my-event-in-upcoming-events-page.md)
- [How can I send my students to their Space without sharing links?](https://helpdesk.pencilspaces.com/en/articles/11772043-how-can-i-send-my-students-to-their-space-without-sharing-links.md)
- [How do I use custom attributes?](https://helpdesk.pencilspaces.com/en/articles/9641234-how-do-i-use-custom-attributes.md)
- [How do I set-up and use sites?](https://helpdesk.pencilspaces.com/en/articles/9629168-how-do-i-set-up-and-use-sites.md)
- [Why do I need to specify a "site"?](https://helpdesk.pencilspaces.com/en/articles/9247273-why-do-i-need-to-specify-a-site.md)
- [How to create programs?](https://helpdesk.pencilspaces.com/en/articles/15074340-how-to-create-programs.md)
- [How to cancel events under a program?](https://helpdesk.pencilspaces.com/en/articles/15074471-how-to-cancel-events-under-a-program.md)
- [How to view Cohort history?](https://helpdesk.pencilspaces.com/en/articles/12548214-how-to-view-cohort-history.md)
- [How to view and manage alerts?](https://helpdesk.pencilspaces.com/en/articles/15506991-how-to-view-and-manage-alerts.md)
- [How to set availability?](https://helpdesk.pencilspaces.com/en/articles/15566365-how-to-set-availability.md)
- [How to find available tutors?](https://helpdesk.pencilspaces.com/en/articles/15566371-how-to-find-available-tutors.md)
- [How to reassign users to another event?](https://helpdesk.pencilspaces.com/en/articles/16763870-how-to-reassign-users-to-another-event.md)
- [How do I enable the end session flow in Pencil Spaces?](https://helpdesk.pencilspaces.com/en/articles/10534469-how-do-i-enable-the-end-session-flow-in-pencil-spaces.md)
- [How to set up post-session surveys?](https://helpdesk.pencilspaces.com/en/articles/12650099-how-to-set-up-post-session-surveys.md)
- [How do I record and view attendance?](https://helpdesk.pencilspaces.com/en/articles/8748090-how-do-i-record-and-view-attendance.md)

## Troubleshooting

- [How to access 24/7 live support?](https://helpdesk.pencilspaces.com/en/articles/6291349-how-to-access-24-7-live-support.md)
- [How to check another user's system status?](https://helpdesk.pencilspaces.com/en/articles/13328680-how-to-check-another-user-s-system-status.md)
- [How to ensure you receive emails from Pencil Spaces?](https://helpdesk.pencilspaces.com/en/articles/6465519-how-to-ensure-you-receive-emails-from-pencil-spaces.md)
- [How to troubleshoot "no input from camera"?](https://helpdesk.pencilspaces.com/en/articles/6899614-how-to-troubleshoot-no-input-from-camera.md)
- [How to troubleshoot "no device detected"?](https://helpdesk.pencilspaces.com/en/articles/10031755-how-to-troubleshoot-no-device-detected.md)
- [How to troubleshoot "no sound detected"?](https://helpdesk.pencilspaces.com/en/articles/7897606-how-to-troubleshoot-no-sound-detected.md)
- [Recommended system requirements](https://helpdesk.pencilspaces.com/en/articles/6152618-recommended-system-requirements.md): Check the system setup we recommend for smooth performance in Pencil Spaces.
- [How do I hard refresh Pencil Spaces?](https://helpdesk.pencilspaces.com/en/articles/8548510-how-do-i-hard-refresh-pencil-spaces.md)
- [How can I fix a weak network connection?](https://helpdesk.pencilspaces.com/en/articles/10031740-how-can-i-fix-a-weak-network-connection.md)
- [What can I do if my device is slow or laggy?](https://helpdesk.pencilspaces.com/en/articles/8017002-what-can-i-do-if-my-device-is-slow-or-laggy.md)
- [How to fix SSL errors in your browser?](https://helpdesk.pencilspaces.com/en/articles/6742240-how-to-fix-ssl-errors-in-your-browser.md): Learn how to respond when you receive the "err\_ssl\_version\_or\_cipher\_mismatch" error when trying to access Pencil Spaces!
- [Troubleshooting issues with the Web Viewer](https://helpdesk.pencilspaces.com/en/articles/6965955-troubleshooting-issues-with-the-web-viewer.md)