What is the Waiting Room?
The Waiting Room provides hosts with additional controls on when a participant can access a Space. Participants are kept in the Waiting Room until the host is ready to start, preventing disruptions if the host is still setting up their class. Participants are only admitted to a Space when a host has granted them permission to enter the Space.
For Hosts: Enabling Waiting Room
To enable a Waiting Room in a particular Space:
Click on Participants on the top right corner of the navigation bar
From the menu, click on Permissions to view the options
Under Security, you’ll find the option to turn on Waiting Room. Check the box next to Waiting Room and click on Update Changes.
With this, you will have a Waiting Room enabled for your particular space.
Once you have Waiting Room enabled, you can choose to Admit or Reject entry of a participant(s) or guest(s) via notification, or via the "Requests" tab in Participant Manager.
For Participants: Joining the Waiting Room
There are several cases where you might be placed inside a Waiting Room when attempting to access a Space.
The Space has Waiting Rooms enabled
The Space is public but you're attempting to enter the Space as a Guest without a Pencil Spaces account
The Space is private but you haven't been granted to access to the Space
In each case, a host may choose to Admit or Reject your request to enter that Space.
To access the Space as applicable,
Visit the Space link on your device. Provided you are logged-in, you will see a screen similar to the one below.
Follow the on screen instructions. A host may Accept or Reject your request. At worst case, you may need to contact the Space host to explicitly grant you access to the Space.