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I can't see my event in "Upcoming events"

Imran Ahmed avatar
Written by Imran Ahmed
Updated over 2 weeks ago

The “Upcoming Events” page, available here, is designed to take you directly into your next class, tutoring session, or meeting—without needing to click around to find the event in Schedule.

If you land on this page and don’t see your event listed (as in the image below), here’s why that might be happening.



Why you may not see your event

Below are the most common reasons your event isn’t appearing:

  1. The event is more than 15 minutes away: We only show events that are currently active or starting within the next 15 minutes. If your event is scheduled further in the future, it won’t appear yet.

  2. The event was cancelled: If the event has been cancelled by an organizer, it will not be listed as an upcoming event.

  3. You declined the event: If you previously declined the event from your schedule, it won’t show on this page. To join the event, go to your schedule, locate the event, and re-accept it.

  4. The event is offline: Events that do not have an associated Pencil Space (for example, in-person or phone call events) won’t appear here.

  5. You’re not listed as an organizer or attendee: We only display events where you are explicitly listed as the organizer or an invited participant. If you're not on the attendee list, the event will not be shown.


What you can do next

  1. Visit your Schedule to check for the event and confirm its details.

  2. If the event still doesn’t appear, reach out to your Institution Admin for help.
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If you're still having trouble, your Institution Admin is the best point of contact. You can of course always reach-out to Pencil Spaces Support and we will be glad to assist you.

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