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Billing and Usage for institutions
Billing and Usage for institutions
Nitish Garg avatar
Written by Nitish Garg
Updated today

Table of Content


  1. How to access the Plans & Billing section in Pencil Spaces?

    • To access Plans & Billing, click on the 3-dot icon on the top left corner of your window, next to Pencil Spaces and Home.

    • Choose Plans & Billing from the Settings menu.

    • To view details of the Current Plan, click on Current Plan

    • With Current Plan, you can view the following details about your subscription:

      • Billing Frequency: e.g. Monthly

      • Next Billing Date: e.g. Nov 30th, 2024

      • Current Billing Period: e.g. Usage between Oct 31st 2024 - Present

      • Space Hours: e.g. 284.3 user hours. Charged at $2.40 / user / hour

      • Cloud Recording: e.g. 20.2 hours

      • Customer Support: For any further assistance, you may contact our 24/7 customer support

    • To view past usage details, click on Past Usage.

    • Click on the drop down menu and choose from the preset date ranges or a custom date range. Click on Apply.

    • Now, Click on Download as CSV and a .csv file will be downloaded on your device.

    • With Past Usage, you will be able to view and export your institution’s historic usage - based on a selected date range, displaying session-specific usage such as total space time, call duration, and billable minutes. Institution Admins can now track their monthly usage and credit consumption (if available).

  2. Understanding your Past Usage export

    • In the downloaded spreadsheet, you will be able to view the following details:

    • Your export file contains the following fields

      • Start and End Date

      • Space ID

      • Space Title

      • Session ID

      • Number of Attendees

      • Total Call Duration (Minutes)

      • Total Space Duration (Minutes)

      • Billable Space Time (Minutes)

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