Table of Content
How to access the Plans & Billing section in Pencil Spaces?
To access Plans & Billing, click on the 3-dot icon on the top left corner of your window, next to Pencil Spaces and Home.
Choose Plans & Billing from the Settings menu.
To view details of the Current Plan, click on Current Plan
With Current Plan, you can view the following details about your subscription:
Billing Frequency: e.g. Monthly
Next Billing Date: e.g. Nov 30th, 2024
Current Billing Period: e.g. Usage between Oct 31st 2024 - Present
Space Hours: e.g. 284.3 user hours. Charged at $2.40 / user / hour
Cloud Recording: e.g. 20.2 hours
Customer Support: For any further assistance, you may contact our 24/7 customer support
To view past usage details, click on Past Usage.
Click on the drop down menu and choose from the preset date ranges or a custom date range. Click on Apply.
Now, Click on Download as CSV and a .csv file will be downloaded on your device.
With Past Usage, you will be able to view and export your institution’s historic usage - based on a selected date range, displaying session-specific usage such as total space time, call duration, and billable minutes. Institution Admins can now track their monthly usage and credit consumption (if available).
Understanding your Past Usage export