You can manage your Pencil Spaces usage and billing information from your settings. This guide explains how to view your current plan, review your Space usage, download invoices, and export usage data for a selected period.
How to view your current plan
To view your plan details and billing usage:
From your Pencil Spaces home screen, click Settings in the left-hand menu.
Select Plans & Billing.
Open the Current Plan page to view your plan details and billing usage.
On this page, youâll find the following usage information, depending on your plan:
Space Hours: Shows your usage in user hours during the current billing period. For more details, see our guide: How is my billing usage calculated?.
Cloud Recording: Shows your billed cloud recording usage in hours during the current billing period. This section appears only on plans where cloud recording is billed separately for your institution.
How to download your invoices
You can access previous invoices through the billing portal.
From the Current Plan page, click Manage.
In the billing portal, open Billing History to view your past invoices.
Select the invoice you want to download to save it as a PDF on your device.
How to export past usage
You can export usage data for a specific date range to review session-level activity.
From the billing area, click Past Usage.
Choose your desired date range, then click Apply.
Click Download as CSV to save the usage report to your device.
The exported CSV file contains data and statistics at the session level. A session is recorded each time a user enters a Space. The data includes:
Start end end dates
Number of attendees
Call duration
Total Space duration
Billable Space time
Need more help?
If you have questions about your plan or billing, please contact our Pencil Spaces Support team. Weâre available 24/7 and will be happy to help.
For more details on how to access our live support team, see our guide: How to access 24/7 live support.